Policies
Shipping & Returns
We want your End Game Score upgrades to arrive safely and ready for their next adventure around the table. Below you'll find everything you need to know about shipping, returns, and what to do if something isn't quite right.
Shipping
Processing Times
Most End Game Score orders are dispatched within 48 hours of your order being placed.
Our hand-painted editions are finished in small batches, and we keep only a limited number of painted collections ready to ship. If your selected collection requires painting, please allow up to 7 days for dispatch while your pieces are individually painted and prepared for your table.
We'll always aim to get your order on its way sooner wherever possible.
Once your order has been dispatched, you'll receive a shipping confirmation with tracking details.
Please note that processing times refer to the time required to prepare your order and do not include shipping transit times.
Australian Shipping
Orders within Australia are shipped using a tracked delivery service.
Estimated delivery times will vary depending on your location and the shipping service selected at checkout.
While we'll always do our best to get your order on its way as quickly as possible, carrier delays may occasionally occur.
International Shipping
We ship to selected international destinations.
International shipping costs and available delivery options are calculated at checkout based on your location.
Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase or shipping price.
International delivery times may vary due to customs processing and local delivery services.
Damaged, Faulty or Incorrect Orders
Every order is carefully checked before it begins its journey to you, but if something arrives damaged, faulty, or isn't what you ordered, please get in touch with us as soon as possible.
Contact us at info@endgamescore.com with:
- Your order number
- A brief description of the issue
- Clear photographs of the item and, where relevant, the packaging it arrived in
We'll review the issue and work with you to find the appropriate solution, which may include a replacement, repair, or refund.
Please do not return an item before contacting us.
Missing Items
Our upgrade kits contain a lot of tiny adventurers, wildlife, and scenic pieces, and we carefully check each collection before dispatch.
If you believe an item is missing from your order, please contact info@endgamescore.com with your order number and details of the missing component.
We'll look into it and help make things right.
Change of Mind Returns
Because our products are prepared in small batches and some editions are individually finished or hand-painted, we do not currently accept returns or exchanges for change of mind.
Please review the product description, edition details, and compatibility information carefully before placing your order.
This does not affect your rights under the Australian Consumer Law.
Hand-Painted Components
Our painted editions are individually finished by hand. As a result, subtle variations in colour, shading, and finish may occur between individual pieces and the product images shown on our website.
These small variations are a natural part of the hand-painting process and make each collection uniquely yours.
If you believe your item has a fault or has arrived damaged, please contact us at info@endgamescore.com and we'll be happy to help.
Lost or Delayed Orders
If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us at info@endgamescore.com.
We'll investigate the delivery with the shipping carrier and work with you towards an appropriate resolution.
Cancellations
If you need to cancel an order, please contact info@endgamescore.com as soon as possible.
We may be able to cancel your order if preparation has not yet begun. Once an order has entered hand-painting or has been dispatched, cancellation may no longer be possible.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Shipping & Returns Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.
Need Help?
Game nights can be complicated. Ordering your upgrades shouldn't be.
If you have any questions about your order, shipping, or an item you've received, contact us at info@endgamescore.com and we'll be happy to help.